Customer Service Professional
Manulife
, Lapu Lapu City
13h ago

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place.

We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Working ArrangementHybrid Job Description Job Posting Description The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily.

We believe in the value of empowering Customer Service Representatives with the resources to solve critical problems for the future of our business, which is why we need you.

Manulife Contact Center is looking for individuals genuinely excited to help our customers. They will engage and connect with clients across the United States and Canada to provide product and services information and help resolve emerging concerns.

Minimum skills to hire : At least one (1) year of call center experience and completed the 2nd year level in college OR a Bachelor’s Degree Holder Excellent English communication skills (spoken and writing) Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service) Strong analytical and problem solving skills to comprehend, solution and act on presented customer concern or problem Minimum keyboarding skills of at least 35 words per minute Ability to multi-task and navigate multiple applications at the same time.

HYBRID Work Arrangement amenability and readiness to work onsite and from home anytime (dependent on business needs AND / OR current external environment / situation) Amenability to work at night full-time, shifting schedules, Philippine holidays Nice to haves : Call Center experience focus in customer service and health care Exposure to Shared Services or Financial Services environment / industry On the job you will : Build sustainable relationships and trust with customers through open and interactive communication Provide accurate, valid and complete information by using the right methods and tools Handle customer inquiries and concern, provide appropriate solutions and alternatives Work closely with team leaders to drive innovative solutions to meet business needs.

  • On the Job you will : Deliver trusted, professional, and reliable service to MANULIFE clients and build customer satisfaction and loyalty Meet quality expectations to ensure a positive client experience Meet productivity expectations to maximize team service levels Provide effective and timely resolution of a range of customer inquiries Strike a positive and cooperative tone with both customers and coworkers Strive for first-call resolution of customer issues Translate scenarios that require problem resolution to positive service experiences Strengthen the perception of MANULIFE in the marketplace Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently Complete ongoing training to stay abreast of product, industry, service and policy changes Our commitment to you : Our mission;
  • to be a part of making Decisions Easier and Lives Better A leadership team dedicated to your growth and success A bold ambition and set of goals to be a leader in driving transformation in our industry Our best.

    Every day. Learn more about opportunities with us at jobs.manulife.com. Join us now! Every career at Manulife / John Hancock provides the opportunity to learn new skills and move your career forward.

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