URGENT! Customer Service Team Leader in BPO Company
J-K Network Services
Pasay, PH
3d ago
source : Bossjob

Company Profile : This BPO Company is a worldwide Leading provider of customer management outsourcing in the Philippines.

Position : Customer Service Team Leader

Industry : BPO Company

Location : Pasay City

Schedule : Shifting

Salary : Php 32,500 37,500

Benefits :

  • HMO upon regularization up to 2 free dependents
  • Government Mandated Benefits
  • Sick Leave
  • Vacation Leave
  • Job Responsibilities :

  • Identify and reinforce positive behaviors
  • Encourage and develop to the teamwork and others
  • Responsible delivery of customer
  • Provide supervision to both direct and indirect reports
  • Complete the Customer Services Team Leader
  • Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
  • Communicate and corporate the business expectations to all team members.
  • Demonstrate company core values and culture.
  • Recruitment Process :

  • Resume Screening
  • Initial Interview
  • Final Interview
  • Job Offer
  • Bachelor’s Degree holder
  • 1 year experience as a Team Manager in a BPO set up
  • Excellent communication skills
  • Strong coaching skills & people management skills
  • NPS experience preferred
  • Must be willing to work onsite in Pasay
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