Service Desk Voice Support
Accenture
Manila, Philippines
19h ago

Job Description

  • Communicate with client's functional design in-charge about the requirement details
  • Advise client's team leads of development status and issues
  • Help in knowledge transfer by explaining Japanese-written business requirement or functional design to team lead and members
  • Review and confirm output quality vis-a-vis requirements or functional design
  • Confirm with the output quality of functional design on acceptance process
  • Review translation quality
  • Improve auto translation process and request onshore counterparts to unify description of functional design, if necessary
  • Qualifications

    1. Graduate of any Bachelor degree. Undergraduates are welcome to apply

    2. At least Japanese Language Proficiency Test N3 passer

    3. Can communicate effectively in both oral and written English and Japanese

    4. Knowledgeable or with experience in Service Desk Management

    5. Proficient in using MS applications

    6. Willing to work on holidays, weekends, shifting schedules and extended working hours as needed

    Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

    Accenture is committed to providing veteran employment opportunities to our service men and women.

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