We are Bold Business, a US-based leading solutions company in the telecommunications industry. We are always on the look-out for talented individuals to join our team.
In order to provide extraordinary solutions to our customers, we need to work with extraordinary people to create and deliver them, people like you.
We are looking for a highly knowledgeable 'œImplementation Engineer' that is responsible for providing support for on-site migration from desktops to tablets in a Work from Home set up.
Please, familiarize yourself with Bold Business :
Click here to learn more about Bold Business
Click here to learn more about our Bold services
Shift Details :
Shift 1 : 7am - 4pm EST
Shift 2 : 3pm - 12am EST
Joining a phone call to support on-site migration from desktops to tablets
Lead phone calls for installations
Follow a checklist to ensure all steps are done and testing is completed for each installation
Complete 20 migrations per night
Manage multiple installations concurrently
Troubleshoot software and hardware failures and determine network problems
Diagnose and resolve incidents using documented procedures to perform responsibilities
Integrate and test activities by migrating applications from development to operational environment
Responding to client support requests
Contacting clients to find out the nature of the problem
Connecting via remote link
Advising on software or hardware upgrades
Providing basic training on computer operation and management
Specific Requirements :
Bachelor's Degree in Computer Science or Information Technology
CCNA is a plus
Strong English is required
1-3 years work experience in Desktop Support or Support Technician
Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
Knowledge of popular operating systems, software applications, and remote connection systems
Ability to solve complex hardware and software issues
Excellent interpersonal skills
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