Quality Assurance Associate Manager
Manila, PH
5d ago
source : Bossjob
  • Manages day to day operations ensure audit delivery business operations are done per client requirement
  • Ensure quality framework is in place and coordinated across stake holders
  • Implement clear overall quality strategy with scalable process / tools / systems that allow resource efficient monitoring of decision accuracy and align to client contract agreement.
  • Assess quality issues, conduct root cause analysis, recommend insights, develops improvement plans, and collaborates with operations team to improve quality performance
  • Establish quality governance process with clients and operations to ensure effective communication and organization
  • Works with client on change management process, tools enhancements, and work flow amendments
  • Proactively identifies opportunities and coordinates with different functions operations, training, workforce, and reporting towards quality improvement
  • Drive investigation of highly sensitive issues affecting client, working with different teams to understand why and what happened
  • Develop and mentor people, act as a career counselor and create a high performing team (foster relationships, resolve conflicts, etc.)
  • Bring innovation ideas and help client create work process standardization
  • Open to College graduate and undergraduate with relevant work experience in Quality Assurance
  • Must have 10 years overall experience with at least 3 years of experience in Quality Management role
  • Requires analysis and solving of moderately complex problems
  • Can create new solutions, leveraging and, where needed, adapting existing methods and procedures
  • Understanding of the strategic direction set by senior management as it relates to team goals
  • Proven track record of managing clients and internal stakeholders
  • Lean Six Sigma Yellow Belt or Green Belt certification is an advantage
  • Must be willing to go back on-site once recalled
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