Technical Support Representative.

Five9

Manila, Manila, PH

21h ago

Key Responsibilities :

Deal with all customers politely, courteously, and professionally

Understand customers’ needs through effective listening and questioning skills

Provide technical support through voice and email to address customers’ concerns on installation and configuration.

Provide high quality, efficient and effective customer service

And other duties as assigned by management Requirements :

Excellent verbal and written skills in English

A minimum of 3 years experience in a call center related, customer facing role such as : Technical Support, Escalations, Training or Project Management

Must possess strong technical call center skills preferably in a technical support or customer service role

Strong knowledge of hosted solutions (SaaS), Networking, Database structures, PBX, ACD, CTI, VoIP, IVR / VRU and Call Center practices.

Must be an independent self-starter possessing excellent time management skills.

Availability to work a night shift Pacific time business hours

Bachelor’s degree from a reputable institution or equivalent in relevant work experience #LI-MB1

Report this job

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.