Technical Support Representative.
Five9
Manila, Manila, PH
21h ago

Key Responsibilities :

  • Deal with all customers politely, courteously, and professionally
  • Understand customers’ needs through effective listening and questioning skills
  • Provide technical support through voice and email to address customers’ concerns on installation and configuration.
  • Provide high quality, efficient and effective customer service
  • And other duties as assigned by management Requirements :
  • Excellent verbal and written skills in English
  • A minimum of 3 years experience in a call center related, customer facing role such as : Technical Support, Escalations, Training or Project Management
  • Must possess strong technical call center skills preferably in a technical support or customer service role
  • Strong knowledge of hosted solutions (SaaS), Networking, Database structures, PBX, ACD, CTI, VoIP, IVR / VRU and Call Center practices.
  • Must be an independent self-starter possessing excellent time management skills.
  • Availability to work a night shift Pacific time business hours
  • Bachelor’s degree from a reputable institution or equivalent in relevant work experience #LI-MB1
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