Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services Responsibilities are within the Technical Customer Support Function as a generalist or in a combination of Disciplines General Profile Expands analytical or technical skills in own work area Maintains appropriate licenses, training and / or certifications, as needed Applies experience and skills to complete assigned work within our area of expertise Works within standard operating procedures and / or analytical methods Works with a moderate degree of supervision Recommended Skills Functional Knowledge : Applies analytical and technical skills to perform a variety of activities Business Expertise : Has good understanding of how the team integrates with others Leadership : Has no supervisory responsibilities Problem Solving : Recognizes and solves routine problems that can occur in own work area with or without supervisory approval;
evaluates and selects solutions from established operating procedures Impact : Impacts the quality and quantity of own work Interpersonal Skills : Uses communication skills and common courtesy to exchange information
LexisNexis, a division of RELX Group, is an equal opportunity employer : qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
