French Bilingual Resources
TELUS International
Market! Market!
4d ago

Basic Information

Description and Requirements

Position Summary :

Provides top quality customer service to all customers of the account who reaches the French-speaking queue. Attends to customer queries, concerns and issues regarding services and submits accurate data / reports on customer queries.

Takes advantage of every customer interaction as an opportunity to create customer loyalty, reduce customer attrition and increase the client's competitive advantage over the other key players in the industry.

Interacts with a team of Customer Service Representatives and supports the Team Leader in all initiatives aimed at driving individual and team performance and attaining individual and team goals.

Qualifications :

  • Candidate must possess at least a Vocational Diploma in any field
  • Must be fluent in both written and verbal French and English
  • At least 1 year of working experience as a BPO Professional, preferably with experience supporting a Bilingual Queue (French and English)
  • Candidate must be adaptive to changing work schedule
  • Must be willing to be assigned in BGC, Taguig or Araneta, Cubao.
  • Foreign candidates holding Philippine residency permits or tourist visas preferred
  • Additional Job Description

    Position Summary :

    Provides top quality customer service to all customers of the account who reaches the French-speaking queue. Attends to customer queries, concerns and issues regarding services and submits accurate data / reports on customer queries.

    Takes advantage of every customer interaction as an opportunity to create customer loyalty, reduce customer attrition and increase the client's competitive advantage over the other key players in the industry.

    Interacts with a team of Customer Service Representatives and supports the Team Leader in all initiatives aimed at driving individual and team performance and attaining individual and team goals.

    Qualifications

  • Candidate must possess at least a Vocational Diploma in any field
  • Must be fluent in both written and verbal French and English
  • At least 1 year of working experience as a BPO Professional, preferably with experience supporting a Bilingual Queue (French and English)
  • Candidate must be adaptive to changing work schedule
  • Must be willing to be assigned in BGC, Taguig or Araneta, Cubao.
  • Foreign candidates holding Philippine residency permits or tourist visas preferred
  • Required Language(s)French

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