Job Description :
Sutherland is seeking an attentive and analytical, accountable, dynamic & people’s person to join us as an Associate Manager Account Manager for Billing support to be responsible for overseeing the customer deliverables, process maintenance & improvement, and people management as a part of service delivery.
We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Associate Managers in this role get to : Keep Management Updated : Relay vital information in the form of timely and accurate reports.
Impact the Bottom Line : Produce solid and effective strategies based on accurate and meaningful data reports and analysis and / or keen observations.
Define Sutherland’s reputation : Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs.
Strengthen Relationships : Establish and maintain communication with clients and / or team members; understand needs, resolve issues, and meet expectations.
focus on SLA to meet the client satisfaction; to be able to meet the Shrinkage and Attrition goal set by the company; to be self-motivated to involve in self and team development.
Our most successful candidates will have :
With at least 2 years of Team Manager experience handling a Billing campaign
With good understanding in Accounts Receivable cycle.
Be attentive to details
Be able to work in a fast-paced environment
Have good working knowledge in MS Office applications : Word, excel, & PPT
Be able to adjust quickly and smoothly to changing priorities and conditions
Have ability to interpret data, identify trends, and make suggestions for improvements
Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner