Customer Service Specialist
HarteHanks
Pasay, Philippines
1d ago
source : Bossjob

Essential Functions & Responsibilities :

  • Offer Operational Assistance and provide information about the available products
  • Act as liaison between customers and the account
  • Responsible for answering all incoming calls and emails occasionally, addressing all product-related inquiries
  • Will have the resources (access and use of knowledge base) and expertise to respond to queries in all product areas in depth
  • Accurately document problem description and details clearly and with the essential facts necessary to understand and resolve the issueRequired Experience, Skills & Education :
  • At least completed 2 years in College / K-12, or any equivalent Tech-Voc course.
  • Good communication skills
  • Working knowledge of computers, basic applications, and Windows operating systems
  • Customer Focus
  • Interpersonal Skills
  • Problem Solving Skills
  • Quality Focus
  • Ownership
  • Multitasking ability
  • Amenable to work on shifting schedule and day shift
  • Willing to work in Pasay
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