Cellular Support Technician II
Taguig City, Philippines
1h ago

Job Description

What this Job Entails :

Cellular Support Technician IIs are responsible for providing the Astreya user experience. From supporting a complex and fast-paced cellular environment, providing technical services, order tracking, accessories management, managing hardware and accessory deployment to front line users, and behind the scenes user setup, Inventory Technicians enable over 70, staff around the globe.

Scope :

Works on assignments that are moderately difficult, requiring judgment in resolving issues

Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities :

Support product lifecycle management activities, including asset receiving, box / unboxing of equipment, inventory put-aways, recycling activities and organization of packages / breakdown of corrugate to maintain a clean working environment

Review and process invoices

Support a complex and fast paced environment with outstanding attention to customer satisfaction

Provide troubleshooting and support for mobile devices and applications

Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

Utilize Inventory Data management software to maintain inventory accuracy and workflow

Contribute to large scale global projects as needed

Participate in process improvement

Assist in performing physical installation, troubleshooting, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards.

Diagnose simple hardware issues

Deploy and recover hardware to supported users

Location and processing of overdue RMA’s

Perform site audits and reconcile data discrepancies

Use ticketing systems to respond and resolve issues to specific Service Level Agreements (SLAs) & Key Performance Indicators (KPIś)

Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications / Skills :

High school diploma or general education degree (GED) and 2 to 4 years’ related experience and / or training; or equivalent combination of education and experience

Exercises judgment within defined procedures and practices to determine appropriate action

Excellent written and verbal communications skills

Ability to work in a large team with minimal supervision

Capable of providing an outstanding user experience

Knowledge of Inventory and IT

Ability to excel in a fast paced work environment

Ability to make sound decisions when faced with competing priorities

Results oriented and can identify the steps to be taken to achieve objectives

Quality focus and problem solving with strong emphasis on details

Closure oriented in managing ticketing / case systems w / experience

Excellent oral and written English

Customer Service Experience in excellence

Experience in Telecom Support

Ability to multitask

Team player qualities : integrity, accountability, adaptability and motivation

Physical Demand & Work Environment :

Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

Must have the ability to perform office-related tasks which may include prolonged sitting or standing

Must have the ability to move from place to place within an office environment

Must be able to use a computer

Must have the ability to communicate effectively

Some positions may require occasional repetitive motion or movements of the wrists, hands, and / or fingers

What can Astreya offer you?

Employment in the fast-growing IT space providing you with a variety of career options

Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

Introduction to new ways of working and awesome technologies

Career paths to help you establish where you want to go

Focus on internal promotion and internal mobility - we love to build teams from within

Free 24 / 7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

Education Assistance

Dedicated management to provide you with on point leadership and care

Numerous on the job perks

Market competitive compensation and insurance, health and wellness benefits

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