Chat Customer Service Representative
TTEC
Cainta, Rizal, Philippines
3d ago

When everything's connected, how we connect is everything and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Chat Customer Service Representative with TeleTech jobs in 2nd and 3rd Levels Robinsons Place Ortigas Avenue Extension Cainta Rizal, Philippines 1900.

As a TeleTech Customer Experience Champion, You'll Enjoy :

Fun, talented and witty teammates

Knowledgeable, encouraging, and present leadership

Family-friendly environment

Free-spirited, theme-based employee events

Diverse and community-minded organization

Career-growth and lots of learning opportunities for aspiring minds

And yes all the competitive pay, bonuses and benefits you'd expect and maybe a few you didn't

What You'll be Doing

Do you have a passion for helping others? You'll be the difference between a customer experience being just average or an exceptional one.

We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible.

And we trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives.

You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.

On a typical day, you'll

Consult with customers on products and services to provide the best solutions for their need via a variety of communication channels that could include email, chat or social channels

Open and maintain customer accounts and information

Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner

Resolve customer technical issues with patience and understanding

Identify additional needs customers may have and help them to upgrade products or services

Positively participating in company events, and in weekly team meetings

Why You? What You Bring

Connections are everything here at TeleTech. That means we connect with our customers, our teammates and most importantly with you.

And the ability to connect yourself is what you bring to the table along with the following

Exceptional English verbal and written conversational communication skills

An eye for detail when it comes to grammar and spelling

Ability to thrive in a dynamic environment

Customer service experience or customer service oriented skills such as empathy, active listening, and resolution-minded aptitude

Quick and nimble touch-typing skills that are handy with multitasking in MS Windows and other computer applications

About TeleTech

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone.

Your role brings that principle to life.

Life at TeleTech

As a global company, we're always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it.

We work at a fast pace around here and we're not one for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun while on the job.

We're passionate about throwing company events that bring us together to laugh and celebrate each other's achievements. We're also big on taking time out for professional development and giving back.

So, if you're looking for a work-life full of purpose, passion and career potential, keep reading

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.

Report this job
checkmark

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.

Apply
My Email
By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
Continue
Application form