What does a Learning Facilitator do?
As a Zendesk Learning Facilitator, you are the voice and face of training! You have a passion for guiding people to insights and your presence is positively felt every time you walk into a room.
You are an ambassador that exemplifies lifelong learning encouraging the excellence and success of adult learners.
Cultivate a positive and empowering culture of learning
Deliver onboarding training and shepherd new Advocates through the new hire experience
Deliver workshops on a wide array of topics from product, to soft skills, to professionalism
Ensure Advocacy’s learning curriculum is delivered professionally and effectively to meet desired learning objectives
Record audio for voice-overs, podcasts, video, and other multimedia
Work with Curriculum Architects to provide feedback about and update learning programs in practice
Partner with Quality Assurance to adapt learning needs based on onboarding QA, mentor, and mentee feedback
Collaborate with People Dev, Sales, and Success enablement on cross-functional projects
Provide active coaching to mentors on how to effectively engage mentees in a 1 : 1 setting
Present progress and learning reports to team leads and managers
Stay up-to-date on product and process through monthly ticketing responsibilities
Ideal candidates will meet the following qualifications :
Education Bachelor’s degree or equivalent work experience preferred
5+ years experience in a customer support role
3+ years experience coaching and / or mentoring in a professional capacity
Strong customer service and problem resolution skills
Exceptional communication skills, both oral and written
Strong attention to detail and process
Solid judgment skills and sense of urgency required
Ability to maintain confidentiality
Work well with and produce results as a member of a team
Proficiency with Google Suite
Characteristics : Patience
Excellent sense of humor
Lifelong learner constantly seeking new knowledge and skills
Strong presence in a classroom setting
Enthusiastic and objective-oriented presentation style
Passion for developing adult learners
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers.
Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to fosterdiversity & inclusionin the workplace.
Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.
Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.