Operations Trainer
Home Credit Philippines
Metro Manila / NCR
6d ago
source : Monster

Job Description :

You know you are the perfect fit if you are / have :

  • At least 1 year Training experience
  • Has Training Need Analysis (TNA) background
  • Preferably with BPO training experience
  • Preferably with knowledge of adult learning principles
  • At least with background in Curriculum Development / Module Content
  • As part of our growth, your tasks will be :

  • Conducts trainings for calls and non-call transactions to ensure operators are able to arrive at the desired level of performance
  • Conducts orientation / trainings on processes for new hires
  • Analyzing training needs of each operator / team – TNA (this is a must)
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