As a Service Consultant, you will focus on providing support to DesignCrowd’s global customer base, particularly those seeking printing services from us.
You will have responsibility for handling inbound emails, calls, social media posts and live chats. You will help to answer customer questions and solve customer’s problems.
Your goal is to help ensure that DesignCrowd customers have a great experience using the service.
In addition to these core activities, you will play an important role in supporting sales for DesignCrowd through cross-
selling and up-selling activities. You’ll also help to improve DesignCrowd’s products and services by identifying improvement opportunities from feedback that you’ve received from clients.