GENERAL DUTIES & RESPONSIBILITIES
Escalates more technical product-related issues to proper Product Support department.
High school diploma or GED
GENERAL KNOWLEDGE, SKILLS & ABILITIES
FIS JOB LEVEL DESCRIPTION
Developing support role. Moderate skills with high level of proficiency. Responds to a high volume of inquiries about FIS’s products and services.
Questions and issues are predominantly routine but associate must be able to deviate from standard scripts and procedures as needed.
Is able to effectively calm upset customers and end a negative situation positively. May coach and share information with professionals with less experience and / or expertise.
Works under close to general supervision with little latitude for independent judgment. May consult with senior peers and team leads to learn through experience.
Typically requires two or more years of experience in a call center or customer service-related job in a service industry.
One or more years financial services experience is preferable.
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For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.
FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.