Technical Specialist
FactSet
Philippines, Manila, One Le Grand Tower (Manila - One Le Grand)
4d ago

Role / Department Description :

Content Transformation Enablement is responsible for providing resources for Transformation tools and projects in various key areas including : manual testing for common components, level 1 tool support, prototype collection, department communication, knowledge management, testing automation, business analysis for Transformation tools and projects.

The Group works closely with database and application engineers in Content Engineering, Product DB engineers in Content Integration Engineering, Product Development, Content Policy, Operations Management, Knowledge Management and Training groups to ensure that the data and associated characteristics (e.

g. timeliness of updates, accuracy) meet the requirements of our various stakeholders and ultimately our clients.

Responsibilities :

  • Provide first-line support to Operations through various interaction methods such as RPDs, Microsoft Teams, e-mail and on-floor support
  • RPD / Ticket Support Handling Communicate appropriate and relevant solutions in a timely manner
  • Floor Support assists end-users for issues encountered on applications and workflows
  • Interaction with Operations & Engineering with minimal supervision
  • Consistently identifies issues and takes responsibility for escalation
  • Monitors and reports application / workflow related latency issues
  • Analyze issues in order to discover underlying root causes
  • Attends internal department training
  • Performs responsibilities associated with daily assigned tasks and projects
  • Conducts application and workflow testing, whenever there is bandwidth
  • Uses in-house Program and Project Management tools to track personal performance and project process
  • Weekly reporting on activities
  • Required Skills :

  • Has an undergraduate degree in an area such as business, finance, accounting, economics, computer science or equivalent
  • Has a basic understanding of financial markets
  • Has basic understanding and / or experience of business process management and Agile Methodology
  • Has basic knowledge of QA testing methodologies and procedures
  • Good analytical skills complimented with a keen eye for detail
  • Has gained basic understanding of one or more content areas
  • Has good written and spoken communication skills
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