WFH Dayshift CSR with 1 year experience
NeksJob Philippines
Parañaque, National Capital Region (PH), PH
6d ago

Work from Home Dayshift Call Center Agent Apply now!

Neksjob Offers :

  • Competitive Salary Package
  • Paid leaves
  • Rice Allowance
  • Medical and Life Insurance
  • Temporary Work from home
  • Minimum Qualifications :

  • Accept Senior High School or High School graduates with at least 1 year call center experience
  • Good to excellent verbal and written communication skills
  • Ability to work in a non-scripted environment
  • Proficient in MS Office and Internet browsing
  • Amenable to work in shifting schedule, weekends and holidays
  • Willing to work in Alabang site
  • Position Summary :

  • Responsible for delivering outstanding customer service
  • Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.
  • Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.
  • Role Responsibilities :

  • Handles inbound calls, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
  • Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
  • Retains existing customer / services through the use of proactive customer service / consulting techniques and enabling customers to perceive value in the service
  • Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
  • Manipulate systems and escalate issues to the appropriate personnel for final resolution
  • Performs other duties as assigned.
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