WFH Dayshift CSR with 1 year experience

NeksJob Philippines

Parañaque, National Capital Region (PH), PH

6d ago

Work from Home Dayshift Call Center Agent Apply now!

Neksjob Offers :

Competitive Salary Package

Paid leaves

Rice Allowance

Medical and Life Insurance

Temporary Work from home

Minimum Qualifications :

Accept Senior High School or High School graduates with at least 1 year call center experience

Good to excellent verbal and written communication skills

Ability to work in a non-scripted environment

Proficient in MS Office and Internet browsing

Amenable to work in shifting schedule, weekends and holidays

Willing to work in Alabang site

Position Summary :

Responsible for delivering outstanding customer service

Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed.

Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests, inquiries and complaints.

Role Responsibilities :

Handles inbound calls, through the use of proactive customer service and call control techniques and proven troubleshooting procedures

Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call

Retains existing customer / services through the use of proactive customer service / consulting techniques and enabling customers to perceive value in the service

Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies

Manipulate systems and escalate issues to the appropriate personnel for final resolution

Performs other duties as assigned.

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