Claims Officer
QBE Insurance Group
1d ago

Claims Officer (US Voice Support) PIONEER Team Cebu

  • Cebu, Philippines
  • This role is responsible for end to end claims management of claims. This includes making decisions on claim outcome, declining claims, customer interaction (inbound and outbound), supplier coordination, raising payments to suppliers and claim finalization.
  • This role is also responsible for keeping portfolios compliant to SLAs measured.

    Role Description

    Receives, records and processes all incoming claims for non life Insurance business.Interprets basic policy coverage and determines if coverage applies to claims submitted.

    Sets reserves and authorizes payment within scope of authority, settles claims in the most cost-effective manner and ensures timely issuance of disbursements.

    Identifies suspicious or potentially fraudulent claims.Identifies and resolves any issues and / or anomalies that are non-

    compliant with regard to policy and procedures.

    Role Requirements

    Candidate must at least completed 2nd-yr College (with no back subjects) or Bachelor's / College Degree in any field.Minimum of 2 years experience in BPO voice customer serviceGeneral insurance, banking / financial services knowledge is highly desirable.

    Strong customer service skills and client relationship managementExcellent spoken & written English with high conversational skillsAbility to empathize with customersAble to sustain conversation and minimize dead-

    airAnalytical and decision making skillsAbility to follow established guidelines and demonstrate high degree of accuracy, quality, and attention to detail.

    Amenable to work on NIGHT SHIFT and PH HolidaysAmenable to work at Cebu Business Park, Cebu City

    We encourage interested applicants to visit our recruitment hub to apply :


    12th Floor, Skyrise Alpha, Samar Loop, Cebu Business Park, Cebu City

    7 : 00 am to 8 : 00 pm, Monday to Friday, except PH holiday

    Number of Openings : How to Apply :

    How to Apply :

    To submit your application, click "Apply" and follow the step by step process.

    Equal Employment Opportunity :

    QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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