Senior Customer Service Representative RWF
Wells Fargo
Manila, Metro Manila, Philippines
3d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a leading global financial services company headquartered in San Francisco (United States).

Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients.

We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace.

Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you.

About Wells Fargo Philippines

Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics.

We operate in Taguig City, Metro Manila.

Market Job Description

About Enterprise Global Services

Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services.

EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our

International Careers website

About the Department

Handles inbound and outbound calls from customers and bankers regarding loan application status and decision. Provide support on general questions and requests for originations.

About the Role

The Phone Banker 3 p rovides support to multiple banker by responding to escalations for non-routine and difficult calls.

Responsibilities

  • Responsible for supporting multiple bankers and / or queues and for responding to escalated, non-routine and difficult calls concerning products / services
  • Upon escalation, may process transactions, perform extensive research to resolve complex customer issues, and provide guidance and assistance to more inexperienced team members.
  • Coaches sales opportunities to bankers while answering their questions
  • May provide training support of new hires as well as periodically providing training on policies and procedures, new or enhanced services or procedural changes, and work on special projects.
  • May assist Phone Banker 4 and supervisor in their responsibilities as needed
  • Market Skills and Certifications

    Essential Qualifications :

  • Completed 2nd year in College (Bachelor's Degree) or finished a 2 or 3 year Associate Degree course
  • 2+ years of customer service and sales experience
  • Extensive knowledge and understanding of the organization, processes, compliance, products, and services
  • Exposure handling a CSAT based account
  • Financial experience is preferred but not required
  • We Value Diversity

    At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

    We comply with all applicable laws in every jurisdiction in which we operate. 68409

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