Specialist 1 Sales Order Management
Emerson
Quezon City, National Capital Region, Philippines
14d ago

Description The position exists to provide excellent support to Pressure Management Asia Pacific trade operations in terms of but not limited to order entry and processing.

Act as interface between sales offices, representatives and factories to manage sales order efficiently Responsibilities

Duty 1 : ORDER MANAGEMENT

Order Screening and Entry

  • Checks for completeness of order documents
  • Review incoming orders for technical and commercial compliance as per Regulators-AP booking policy
  • Checks part number and extracts customer-specific information from business systems
  • Requests for part number, customer and end user set up not readily available in the system
  • Verifies discounts and commission if it adheres to business unit policy and ensure approved as per delegation of authority
  • Validates and calculates pricing using system tools
  • Coordinates with inside sales engineers, project managers, respective sales person or factory for technical and commercial clarification of the order
  • Enters Data / Order / Items into Business System for All types of orders from Different types of customers
  • Generates and Sends Customer Order Acknowledgement
  • Generates Purchase Requisitions / Orders
  • Validates and calculates pricing using system tools
  • Checks correct factory to place the item ordered
  • Enters and Updates Data / Purchase Order into system
  • Shipment Administration

  • Provides Shipment List
  • Provides Shipment Confirmation to Customers
  • Generates, Uploads and Forwards Invoices (Business Systems / Customers).
  • Coordinates clearance from Finance Team to ship the orders to ensure customer has good credit standing
  • Analyses, qualifies, and completes change order requests for commercial information.
  • Submits request for system set-up
  • Imposes additional shipping requirements and additional costs to customer per chosen mode of transport. e.g. change from drop shipment to non-
  • drop; change by air to by sea, impose sea-worthy packing requirement and charge cost to customer.

  • Imposes storage charges to customer on customer driven delays
  • Gathers, collects, organizes and sends electronic copies of documentations to customer.
  • Extracts Documents from Customer Website / Business Tools
  • Consolidates Material Certification / Documents
  • Documents, Files, and Archives correspondence and trade docs
  • Escalate Documentation Issues to appropriate individuals
  • Customer Transaction Management

  • Monitors incoming emails in common mailboxes.
  • Saves / Uploads / Archives Communication Records (Shared Folders, SharePoint, Shared Drive)
  • Generates transaction records.
  • Escalates commercial inquiries to factory / Escalates pricing issues to appropriate support group
  • Escalates ITC Issues
  • Escalates requests for model creation to the appropriate support group
  • Escalates model configuration issues to product configuration solutions team
  • Escalates requests to Tool Administrator for systems-related concerns
  • Escalates commercial inquiries to factory
  • Escalates pricing issues to appropriate support group
  • Coordinates with other teams / support to complete the request of customers
  • Responds to general inquiries and requests received and identify need for escalations
  • Duty 2 : OPERATIONS SUPPORT

  • Serves as back up for next level or similar function
  • Submits order status daily
  • Participates and facilitates team meetings and huddles.
  • Participates and facilitates activities that will foster teamwork.
  • Collaborates with colleagues to meet Regulators AP team goals.
  • Duty 2 : Continuous Improvement and Innovation

  • Participates in the execution of Functional Unit Strategic Initiatives / Programs to support the objectives of the management
  • Participates in projects related to quality improvement (such as Think Customer, QMS, Perfect Execution, etc.)
  • Education :

  • Bachelor’s Degree in any field.
  • Job Related Experience :

  • 1.5 years work experience related to Customer Service, Sales, Order Administration, Shipment, PO ( Purchase Order) placing and Invoicing.
  • Specific Knowledge :

  • Familiarity with industrial regulator or pressure control devices is an advantage.
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