Initiate and implement Quality Assurance and process improvement activities
Track service performance and direct action to identify root causes of issues and put in place remedial actions.
Give sign off and enhancements on all process and scope changes.
Provide inputs for financial proposals and reviews
Analyze problems, devise solutions, prepare plans and drive / execute the transformation of client operations.
Graduate of any Bachelor’s degree*At least of 10 years managerial experience in a BPO industry*At least 3 years senior managerial experiencing handling at least 600F FTEs in a BPO setting*Experience in engaging with senior stakeholders and managing international delivery teams *Experience in process excellence and automation*Knowledge in support processes such as WFM, quality, training and transitionStrong financial management skills*Willing to work on holidays, weekends, shifting schedules and extended working hours
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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