Platform Analyst
Manulife
Quezon City, PH
3d ago

Job Description

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role.

We reserve the right to change duties or assign additional duties at any time with or without notice.

People Leader Role : No

Key Accountabilities :

Individual Accountabilities :

  • Responsible for seamless functioning of technology and applications for the benefit of internal and external users
  • Assists with resolution of issues surfaced by support analysts
  • Resolves technical issues and record transactions via ticketing system
  • Promotes persistent issues to Engineers and Architects where necessary
  • Enables use of software / platform components through configuration, scripting and provisioning, designs materials and processes to educate users
  • Create and maintain script libraries to triage most common issues
  • Monitors and reports persistent issues to enable Technical Product Owner to manage vendor relationships
  • Escalates persistent issues to engineers and architects where necessary
  • Proactively makes suggestions for improvements based on understanding of availability SLA
  • Platform : Focuses on configuring platform to enable software development
  • Infrastructure : Focuses on configuring infrastructure to support platform
  • Software : Focuses on configuring software to enable application development
  • Contributes to catalogue of scripts and solutions
  • Resolves moderately complex issues with software / platform components
  • Advises on moderately complex issues relating to configuring, provisioning and maintaining software / platform components
  • Strong business acumen, enhances operational process to enhance value proposition
  • Greater positive impact to specific organizational entities
  • Contributes to the success of a team
  • Job Requirements :

  • Business acumen, ability to relate activities to Manulife business model
  • Strong knowledge of object and data models; understanding of fields and attributes
  • Strong ability to configure and resolve issues
  • Understanding of user interfaces, ability to modify templates
  • Needs class room training for new disciplines
  • Finds his / her own way in tutorials and documentation
  • All interpersonal skills meet requirements for role
  • Strong working knowledge of key aspects of role
  • Staying abreast of developments in own technical discipline and able to recognize and translate these to own working environment
  • Straightforward tasks likely to be completed to an acceptable standard
  • Sees actions as a series of linked steps
  • Understands informal structure, company culture, cooperation & information sharing within the company
  • Constantly learns from both success and failure
  • Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes
  • Proactively identifies opportunities for improvement in processes and workflows
  • Monitors areas of persistent difficulty and creates materials to efficiently deal with them
  • Customer obsessed
  • Decision Authorities :

  • Able to achieve some steps using own judgement; supervision needed
  • Possesses analytical skills and appreciates complex situations but only able to achieve partial resolution
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