The GSSC People Services Assistant is responsible delivering quality HR admininistration service to the business, managing requests through the HR Helpdesk platform, working within defined service level agreements.
Works within an agreed service area as part of a centralised GSSC People Services team. May move between service areas on a rotational basis to ensure knowledge and career development.
From time to time the People Services Assistant will also perform the role of a Queue Manager by triaging HR requests from HR Help Desk and ensures that the requests are assigned to the correct team / individual.
Responsible for providing administrative support to employees, managers and the people team, aligned to the People Services processes which support the Employee Life Cycle.
Analyze requests and perform the necessary action by providing answers and / or initiating GSSC People Services processes.
Responsible in updating employee records in Oracle HCM in accordance with GSSC People Services Knowledge Based Articles (KBA) and workflows in an accruate and timely manner.
Responsible for managing requests though the HR Help Desk (HR Case Management / Service Request System), ensuring that progress is tracked within the Service Request in order to ensure seamless, well documented case management and ensuring appropriate resolutions are provided to the customer
Utlilises case management tools such as Helpdesk Action Plans to work through associated tasks required to resolve the request
Responsible in meeting Service Request milestones / resolution deadlines in processing requests, monitors and prioritises cases based on the milestones within the Helpdesk.
Creates letters and notifications aligned to the process workflow where required
Collaborate with other People Teams when necessary.
Prepares and maintain report as requested.
Ensure that employee documents are filed correctly.
Contributes to process improvement and GSSC People Services related projects when required.
Process Assignments / Functional Area
New Hire Process
New Hire Process supports the acquisition of skilled and qualified workers to attain the company’s broader business goals.
GSSC People Services will support this process by administering the end to end Onboarding, Background Checks and Creation of Offer Letters.
Employee Data Changes
Employee information is constantly changing, and these changes surely impacts multiple HR processes. This process helps us to keep with our highly changing environment by making information updates available to you through ESS and MSS.
Process controls are put in place by integrating the regions legal requirement in the process flow.
This process will provide support to employees and line managers by standardizing our procedure and administrative activities for both voluntary and involuntary exits.
The process also covers death in service tickets. Involuntary exits will be closely coordinated with the business and Regions HR.
Learning & Development Administration
Supports Learning & Development administration by providing Performance Management admin request through GPS and Course management, Learning assignments and Training record management through OLC.
Absence and Leave
This process will help employees adjust their leave balance, aside from that it will support annual adjustments of leave balance per regions and will also be available for all employees who has leave accrual inquiries.