Salesforce Functional Consultant - Digital Customer - Philippines
Deloitte AU
Manila, PH
4d ago

This role sits within Customer and Marketing. With a track record of collaboration and integration, Deloitte and Salesforce can help organizations in their efforts to achieve their business goals, whether it's through social, mobile and open collaboration in the call center, or enhanced data analysis and interaction with clients.

We're at the forefront of social computing, and together, we transform customer journeys and drive value by helping clients create the business processes and a computing foundation needed to succeed in today’s customer-centric world.

You will be performing client needs analysis, identifying client business processes and creating requirements documents.

You will configure systems as well as provide solutions consulting and recommendations for systems enhancements.

You will provide solution design, configuration of Salesforce, and overall functional implementation and usability of systems.

You will act as a liaison between technical and non-technical staff to ensure all deliverables meet the client's business needs and our highest standards.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters.

In addition to living our purpose, Consultants across our Firm are expected to :

Understand the expectations set and demonstrates personal accountability for keeping own performance on track.

Understand how our daily work contributes to the priorities of the team and the business.

Demonstrate strong commitment to personal learning and development.

Actively focus on developing effective communication and relationship-building skills, with stakeholders, clients and team.

Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected and recognized for their contribution.

Enough about us, let's talk about you

If you are someone with :

Bachelor’s degree in Computer Science or Information Technology or equivalent

4 years of experience designing Salesforce solution

Presales : Experience in configuration & developing Proof of Concepts and assist in development effort sizing

Strong proven experience in business analysis.

Ability to lead requirement gathering workshops.

Ability to understand a client’s problem and come up with multiple solutions.

Must have an advisory mindset for which your clients go back to you for more insights and advises.

Experience in translating requirements into user stories and being able to document good quality acceptance criteria.

Expertise in drawing activity flow and architecture diagrams.

Ability to translate and express technical issues with non-technical personnel

Expertise in designing, sizing, implementing and testing Salesforce solutions

Good communications skills, attitude and ability to interact comfortably with both business users and technical team are mandatory

Understanding basic Software and Project Management life cycle are essential

Exhibit good team player spirit and promote collaboration

Strong passion for technology, attitude for learning and a commitment for excellence

Experience in Consulting is highly preferred

What We Offer

Flexible work arrangements - work in a way that suits you best

Rewards platform - your hard work won't go unnoticed at Deloitte

Training and development - at Deloitte we believe in investing in our best assets, the people! You will have access to world class training and funding towards industry and other professional certifications.

Receive support and mentoring to progress your career. You will have access to mentors and coaches who will help you pave a path for career progression

Benefits effective upon hiring including paid time off and holidays, health, and life insurance!

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