Oversees credit management, risk management, payment monitoring and application, on account classification and collections.
Has responsibility for leading and directing a team focusing on a segmented geographical area or sub process towards achieving timely and accurate collections of overdue or related accounts receivables processing.
Assist with the set up, maintenance and ongoing management of KPI’s and SLAs in line with Maersk Global processes.
Direct and control operational activities and ensure alignment with Maersk collections process, strategies and methodologies.
Work in partnership with relevant stakeholders to ensure collections activities are occurring in accordance with agreed KPI’s and SLA’s.
Ensure variances in global collections process are identified, documented and minimized.
Direct senior management focus to areas that require working capital improvements, recommend means to chance and drive DSO and OD% improvements.
Drive initiatives aimed at improving company cash flow position.
Ensure KPI’s and SLAs are being met by collection teams and identify areas for process improvement.
Partner with project team to implement and drive changes to collection processes in line with global blue prints and company policy.
Identify areas for improvement.
Proactively manage performance and behavioral issues amongst teams.
Engage with internal stakeholders and business partners to identify areas for improvement and drive change throughout the organization.
Ensure compliance with all cluster and country specific regulations.
Monitor level of client complaints / number of escalations from cluster stakeholders and business partners and ensure these are addressed accordingly.
Monitor daily, weekly and monthly performance metrics, provide forecasting and tracking based on set KPI’s and SLA’s.
Engage with Stakeholders
Maintain close and strong relationships with internal GSC Delivery partners and local customers.
Work in partnership with relevant stakeholders, within GSC and locally to ensure collections activities are occurring in accordance with agreed KPI’s and SLA’s.
Monitor escalation points and ensure that collections teams are adhering to global SLA’s regarding escalation points.
Monitor and report on overall collections strategy with a view to moving all clusters towards a standardized collections process.
Coordinate with internal GSC delivery teams as required.