Fresh Graduates of IT, CS and Management Information Systems
City of Taguig, Philippines
3d ago

GIDA Infrastructure Analyst

Organization Background

The Global ID Administration (GIDA) is a global organization within Citi Shared Services (CSS) with 900+ employees located across the globe.

GIDA manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications.

GIDA works in partnership with the Chief Information Security Office to build appropriate security architecture in new apps and supports large business-driven technology projects related to information security issues.

Job Summary

Global ID Administration (GIDA) manages role-based entitlement and provisioning of access for internal Citi employees in Citi Business Applications and Infrastructure Systems.

GIDA opens opportunities for analysts who are looking to build a career in Information Security. This position requires the individual to operate within a team environment and work closely with other groups within the business and throughout Citi.

Individuals are responsible for developing data security policies as well as safeguarding of information, evaluating existing data security procedures and identifying new areas of risk, ensuring the execution of directives over various disciplines and set direction on Information Security, manage and implement a framework whereby control weaknesses are identified, corrective actions are planned and tracked through to completion, and provide core customer service support regarding the targeted applications and systems.


  • Process entitlement, compliance review requests and / or incident / change management handling for Citi’s global customer base within established support thresholds
  • Utilize key information security administration applications and tools
  • Ensure adherence to pre-assigned SLO requirements for designated requests
  • Execute client interactions, either by phone or email, with clear, concise terms while adhering to the GIDA Customer Service Guidelines
  • Support bulk customer requests for comparable granting of entitlements
  • Maintain excellent productivity to achieve strong results
  • Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity
  • Education

  • Bachelor's Degree in Technology or similar fields
  • Relevant Experience

  • Preferably 1 year of professional experience
  • Fresh graduates are welcome to apply
  • Skills and Proficiencies

  • Technical Skills across technology platforms
  • OS-level or System Administration using Databases
  • Mainframes, Networks, Storage, Unix and Windows
  • Security Administration on infrastructure and other IAM applications
  • Grade :

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