SME - Flex
Teleperformance
Makati City, Greater Metro Manila
7d ago

Job Summary Helps agents through effective coaching and floor-walking; identifies key opportunities and works with the agents to improve the result and within the described timeline for improvement.

Constantly walks the floor and assists in handling escalated calls. Help in the effective cascade of information such as product updates, CE training, etc.

Assist the supervisors in handling new hire transitions teams Will work queue a long with managment functions

Duties / Responsibilities Help in the effective cascade of information such as product updates, CE training, etc. Assist the supervisors in handling new hire transitions teams Will work queue a long with management functions Qualifications : Experienced Agent from within the LOB

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