Trainer, Customer Care
Continuum Global Solutions
Mandaluyong, Nati, PH
2d ago

Do you have proven success in the call center industry? Are you an effective communicator with passion for teaching others?

Are you passionate about helping others learn? Continuum Global Solutions is growing and we are looking for experienced call center agents / trainers to teach new team members how to be successful as a call center agent! You will be responsible for delivering and enhancing an existing training program and designing new programs for future opportunities! Don’t miss this a great opportunity to join a growing, global organization APPLY TODAY!

ESSENTIAL FUNCTIONS

  • Provides administrative support to the learning and development function.
  • May provide classroom training to internal or external audiences.
  • Deliver face to face and virtual classroom training, creating a positive learning environment and ensuring that all delegates receive appropriate motivation, direction, coaching, and feedback to achieve the learning objectives.
  • Assembles and distributes course materials and teaching aids.
  • Answers routine inquiries regarding training courses and schedules.
  • Operates audio visual equipment during training programs.
  • Maintains administrative records related to training, such as schedules and rosters, and communicates this information through computer systems, files, or responding to phone or email inquiries.
  • Identifies and communicates errors, gaps or inaccuracies in the training materials.
  • Works with vendors and other third-party sources to coordinate technical or professional training offerings.
  • May supervise new hires post classroom training, during the Nesting period.
  • All other duties as assigned.
  • REQUIRED EDUCATION AND EXPERIENCE

  • Minimum High School Diploma
  • Minimum 2 years’ experience as a trainer or related position preferably in a call center
  • Proficiency with computers, Microsoft Office and internet.
  • Exceptional presentation and communication skills.
  • Good interpersonal skills and communication with all levels of management
  • Organized and able to create multiple timelines, budgets, and schedules
  • Able to multitask, prioritize, and manage time efficiently
  • Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation,disability, military / veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

    Individuals with disabilities in need of a reasonable accommodation to apply or compete for employment with Continuum Global Solutions or one of its subsidiaries may request such accommodation(s) by sending an e-mail to

    LOA.Accommodations Continuumgbl.com

  • Be sure to include your name, the job you are interested in, and the accommodation you are seeking. Continuum recruiting correspondence will always come from a talent acquisition representative with an official continuumgbl e-mail address.
  • In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to

    Corporate.Security continuumgbl.com

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