RESPONSIBILITIES : Provides timely and accurate response / s to all client queries and requests while adhering to the client service standards of the company through phone call, text message, email and social media.
Ensures that relevant details needed to address concerns are recorded.Facilitates complaint resolution and query response within service level agreements in coordination with the pertinent units.
Recommends client-centered initiatives and proactive action / s to be done to avoid recurrence of the concerns raised by the client and significantly decrease number of complaints received.
QUALIFICATIONS : Candidate must be at least 2nd-year college levelWith 1-year experience in sales and community developmentWith strong entrepreneurial skillsMust be sales and results orientedGood time management skillsWilling to do field work
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