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Technical Support Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to product issues, product support or any technical support or troubleshooting needed.
Tasks may also include :
Assisting customers in identifying, assessing and resolving issues.
Responding to customer inquiry via Email / Calls by using various systems and tools
Attending to and escalating issues that are outside the scope of work
Coordinating with teams with high-volume transaction and assisting in training or educating new or more junior team members on operation procedures and policies
Serve as a technical and functional resource, or possibly a super-user to other team members
Open to non-bachelor’s degree holders
At least 1 year of technical support experience (phone-based) is needed
Must have good English communication skills (written and verbal)
Must have an average typing speed
Willing to work in BGC on shifting schedules