Location : PH - Philippines - A5R0
Goodyear Talent Acquisition Representative : Joseph Rance Robines
Sponsorship Available : No
Relocation Assistance Available : No
Respond to customer queries; inbound telephone calls, outbound telephone calls, problem resolution on behalf of customers, negotiation of extension of time to pay where appropriate, account reconciliation, and receipting and allocation of payment.
Comply with the Goodyear Credit Policy, and all other applicable company policies and procedures in all respects.
Where delegated, exercise a decision making capacity to place customer on, or remove them from, stop credit.
Where delegation is exercised, justification for decision must be complete, appropriate and documented in accord with procedures.
Where not delegated, any escalations should be complete, appropriate and contain a justified recommendation.
Identify potential bad and doubtful debts within customer portfolio or other potential operational risks or non-compliant activities and escalate in designated appropriate manner.
Bachelor’s / College Degree. Preferably CPA board passer. (preferred)
1-2 years experience as a Credit Officer in business to business collections environment.
Exposure to OTC / OTR processed, dunning and debt recovery processes.
Good knowledge of collateral and security tools.
Accurate numeracy skills, debt analyst skills, and understanding of credit management lifecycle.
Intermediate computer literacy skill, background in SAP and basic Excel skills is a plus.
Strong negotiation and influencing skills.
Be able to work on either night or day shift.