Senior Manager, Regional People Service Delivery

Carsome

Carsome Corporate - KYM Tower, MY

3d ago

About You

The Senior Manager, Regional HR Service Delivery is tasked to provide an immersive employee experience through the delivery of HR services.

Your Day-to-Day

Responsible for the planning, development, implementation, and administration of short-term and long-term strategies for HR service delivery across the organization, and across countries.

Deliver special projects related process improvement and digital transformations and systems integrations.

Responsible for the overall delivery of Core HR services for Malaysia and Singapore.

Responsible for all SOP documentation and process flows of services provided under Core HR, across the region.

Oversight of payroll and HR transactional processes across the region, and responsible for aligning processes across countries there possible.

Responsible to ensure key controls in all Core HR processes are well defined and adhered to.

Supports audit activities especially for audits relating to HR key processes such as payroll and personnel movements.

Maintain an overview of regulatory obligations to ensure Compliance across the region.

Responsible to continuously assess and identify HR process gaps regionally and recommends improved controls.

Participates in administrative staff meetings and attends other meetings, such as seminars.

Lead and develop the Core HR team through agile practices and methodology.

To perform business process analysis and redesign them, engaging key process owners to discuss, plan, agree, communicate and implement process changes to improve process efficiency.

To present, propose and secure buy in from stakeholders to facilitate changes in HR payroll and HR transactional processes.

Your Know-How

A tertiary qualification in Human Resources Management, Business Administration or equivalent.

At least 8 years’ of HR operations experience with 4 years’ experience in in-house payroll processing for more than thousands employees.

Strong and up to date knowledge of relevant HR legislation, EA and data protection regulations.

Strong knowledge of HR admin & payroll processing in various operating models such as BPO and shared services.

Ability to converse and communicate in English both written and spoken with all levels. Ability to converse in Chinese is an added advantage.

Excellent numerical and analytical skills with high attention to detail and proficient in Microsoft Office.

Ability to multitask and work in a fast-paced and dynamic environment.

Proven organizational skills and able to meet tight deadlines and priorities conflicting demands.

Quick thinking and on the spot problem solving for operational issues while remaining compliant.

Trustworthy in a form of consistency in performing due diligence and ensuring key details are captured.

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