IP NOC Engineer
HKT Teleservices Philippines Inc.
Pasig, PH
3d ago
source : Bossjob

Duties and Responsibilities

  • Perform 7x24x365 round-the-clock front-line duties in Network / Service Operations Center
  • Investigate network trunks and customer circuit alarms generated from the Network Management and Surveillance Alarm Monitoring Systems for IP Network
  • Support first-line maintenance and fault diagnostic on network equipment faults and coordinate with the IP Engineering team to arrange faulty equipment replacement
  • Troubleshoot customer-reported circuit faults; carry out diagnosis and testing for fault isolation
  • Ensure customer service reports and inquiries are managed promptly and provide periodical responses.
  • Run the appropriate tests for circuit fault findings and verify performance
  • Communicate with carriers and service partners, internal and external parties to drive for fast fault fixing and service restoration
  • Update respective parties on the fault progress and take necessary action and escalation according to the predefined timeframe by the NOC Management team
  • Record down the remedy actions taken in the course of fault management, the timeline of progress, and reasons for outages in the ticketing system
  • Conduct network and service reviews to drive performance improvement
  • Carry out Network / Service Operation Center routine jobs as per laid down procedures and work instructions from the NOC Manager
  • Comply and act in accordance with Network Operation Center information security policy and company internal policies on Personal Data Privacy
  • Support Customer Operation / Change Request that coordinates with a related party to conduct the customer request and provide promptly and periodically responses.
  • Other related duties as assigned
  • The successful candidate must have :

  • High Certificate / Degree holder or above in Electronics / Information Technology Engineering; OR
  • 1 - 3 years of direct telecom, networking or Internet Service Provider experience (strong technical education / training / aptitude will be considered in lieu of work experience)
  • CCNA passer or other advanced technical / networking certifications
  • Above-average technical knowledge accompanied by excellent troubleshooting skills
  • Basic knowledge of T1 / T3, E1 / E3, STM1 to STM16 / OC03 to OC192 / OTU4, TCP / IP, BGP, VPN, MPLS, routing / switching is desired
  • Proficient with standard network systems and software, i.e. NMS, Visio, Remedy, NetCool.
  • Good oral / written communications skills (clarity and conciseness)
  • Customer-oriented, good initiative, self-motivated, and able to work under pressure
  • Proactive / self-starter, able to follow direction, processes, and procedures
  • Detail-oriented and organized with the flexibility to manage multiple priorities effectively
  • Analytical problem-solving skills, with an ability to get to the root cause quickly
  • Strong customer service orientation
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