IP NOC Engineer

HKT Teleservices Philippines Inc.

Pasig, PH

3d ago

source : Bossjob

Duties and Responsibilities

Perform 7x24x365 round-the-clock front-line duties in Network / Service Operations Center

Investigate network trunks and customer circuit alarms generated from the Network Management and Surveillance Alarm Monitoring Systems for IP Network

Support first-line maintenance and fault diagnostic on network equipment faults and coordinate with the IP Engineering team to arrange faulty equipment replacement

Troubleshoot customer-reported circuit faults; carry out diagnosis and testing for fault isolation

Ensure customer service reports and inquiries are managed promptly and provide periodical responses.

Run the appropriate tests for circuit fault findings and verify performance

Communicate with carriers and service partners, internal and external parties to drive for fast fault fixing and service restoration

Update respective parties on the fault progress and take necessary action and escalation according to the predefined timeframe by the NOC Management team

Record down the remedy actions taken in the course of fault management, the timeline of progress, and reasons for outages in the ticketing system

Conduct network and service reviews to drive performance improvement

Carry out Network / Service Operation Center routine jobs as per laid down procedures and work instructions from the NOC Manager

Comply and act in accordance with Network Operation Center information security policy and company internal policies on Personal Data Privacy

Support Customer Operation / Change Request that coordinates with a related party to conduct the customer request and provide promptly and periodically responses.

Other related duties as assigned

The successful candidate must have :

High Certificate / Degree holder or above in Electronics / Information Technology Engineering; OR

1 - 3 years of direct telecom, networking or Internet Service Provider experience (strong technical education / training / aptitude will be considered in lieu of work experience)

CCNA passer or other advanced technical / networking certifications

Above-average technical knowledge accompanied by excellent troubleshooting skills

Basic knowledge of T1 / T3, E1 / E3, STM1 to STM16 / OC03 to OC192 / OTU4, TCP / IP, BGP, VPN, MPLS, routing / switching is desired

Proficient with standard network systems and software, i.e. NMS, Visio, Remedy, NetCool.

Good oral / written communications skills (clarity and conciseness)

Customer-oriented, good initiative, self-motivated, and able to work under pressure

Proactive / self-starter, able to follow direction, processes, and procedures

Detail-oriented and organized with the flexibility to manage multiple priorities effectively

Analytical problem-solving skills, with an ability to get to the root cause quickly

Strong customer service orientation

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