Associate - Technical Support Consultant
Sutherland
Clark, Pampanga PH
4d ago

Job Description

Sutherland is seeking for motivated and passionate individuals to join our team as Tier 2 Technical Support Consultants .

We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Our Consultants in this role get to : Be the Expert : Use their outstanding technical skills to make a difference for end-users.

Demonstrate their organizational skills by reviewing, prioritizing, and taking ownership of customer-generated tickets. Impact the Bottom Line : Showcase their analytical skills by identifying trends and patterns in reported issues to create far-reaching solutions.

Be a Team Player : Join a supportive team environment where collaboration is critical to providing the best experience for our customers.

Qualifications

Our most successful candidates will have :

  • Post-secondary education in a Technology-related discipline
  • 3+ years of support-related experience dealing with customers in a technical support environment
  • Advanced level knowledge and hands-on experience with the following : Windows 2008 / 2012 Server, Windows XP / 7, ActiveSync, Lotus Domino Server and / or Microsoft Exchange Server 07 / 10 / 13, Microsoft Office 365 and / or Novell GroupWise, Lotus Notes Client and / or Microsoft Outlook, Apple OS / X environment, Apple sync services, Android / iOS device support
  • Expert Knowledge of TCP / IP, DHCP, Network Connectivity, OSI, LAN / WAN
  • MS Administration experience; Firewalls and Security
  • Demonstrated professionalism with a true passion for customer service - able to empathize with concerned customers
  • Minimum Home Office Requirements :

    Computer

  • 2.0 Ghz Dual Core or better processor
  • 2 GB RAM (some employment opportunities require a minimum of 4 GB RAM)
  • 10 GB available hard drive space
  • Sound card
  • Windows 7, including Windows 8 and 8.1
  • Note : some employment opportunities are available for consultants with only Windows Vista installed)

    Headset

  • Dual ear (designed to minimize audio interference from outside sources)
  • Noise cancelling microphone
  • Internet

    Minimum Internet speeds of 1 Mbps upload and 15 Mbps download. Regardless, your connection must in all cases continuously support outstanding call quality and high speed interactive response rates while working with client tools.

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