This role is for an experienced Microsoft Exchange technologist who is skilled in both administration and design and engineering.
The candidate will be part of a global Messaging team, responsible for the support and administration of Messaging and Directory services infrastructure based primarily but not exhaustively on MS Exchange technologies, as well as responsible for design and implementation of solutions that connect applications and services into Office 365 and On Premise Exchange, including Unified Messaging.
This entails utilizing ITIL methodologies, and could include other responsibilities such as vendor management, and infrastructure maintenance, upgrades, migrations, patching, monitoring, design, engineering and implementation of new technologies / services.
Knowledge sharing and training of team members.
Your key responsibilities
â¢Traditional MS Exchange Server Administration and Infrastructure Engineering
â¢Experience working in MS cloud solution and working in hybrid Exchange messaging hosted environment
â¢Follow ITIL defined processes such as incident, problem and change management that are established within the organization
â¢Responsible for technical deliverables within assigned projects and areas of responsibility, including collaboration with solutions architects to deliver architecture diagrams and bill of materials for infrastructure builds
â¢Engineering support for Outlook (reviewing and recommending on features, defining GPO settings, reviews, configuration and implementation of Outlook third party Add-
Ins, Apps, auto discover design & troubleshooting )
â¢Engineering, testing and implementation of a framework to integrate applications and services into Exchange (MS Office, Sharepoint, Lync, third party applications, hardware devices (e.
g. printers, interactive whiteboards), fax, SMS)
Analytical / Decision Making Responsibilities :
â¢Sound analytical and problem solving skills are required to manage multiple technical challenges from multiple projects simultaneously
â¢Making recommendations on technical options with costs versus benefits.
â¢Proactively anticipate service issues before they occur and able to make recommendations around resolution.
Supervision Responsibilities :
â¢No direct supervision responsibilities for this role, but ability to set up networks of technical and non technical contacts across teams to get solutions delivered is essential
â¢Will resolve incidents with minimal oversight and supervision, and reach out and escalate where possible as needed
Skills and attributes for success
â¢Analytical ability in supported core technologies for large user bases
147; German also preferred.)
â¢Strong judgment, tact, teaming, organization and time management skills
â¢Cross cultural awareness
â¢Knowledge of ITIL method processes
â¢Ability to manage strategic vendors like Microsoft support
â¢Willingness to share knowledge and should be able to impart class room / hands on training to others in system
â¢Core Exchange 2010 / 2013 / 2016 server configuration and administration / migration
â¢Backup and redundancy setup / maintenance for Exchange mail server
â¢Core MS Outlook 2010 knowledge and configuration, including OWA configuration, GPOs, Auto discover, Apps and add-ins
â¢An excellent understanding of Windows 2003 / 2008 / 2012, Active Directory, Domain Name System (DNS), IIS configuration and other core network Services related to Exchange Server 2010 / 13
â¢Unified Messaging (for Exchange 2010 / 13)
â¢Excellent understanding and working knowledge in MS cloud online solution
â¢Experience working in hybrid Messaging environment where On premises and cloud co exists
â¢Experience of e-mail archiving products such as HPCA and Exchange native archiving.
â¢Experience of integrating applications and services such as MS Office, SharePoint, Lync, third party applications, hardware devices (e.
g. printers or interactive whiteboards), fax, SMS, etc. into Exchange, using Exchange integration methods (SMTP, EWS, MAPI, POP, IMAP)
â¢Strong Powershell scripting experience
â¢Broad enterprise-wide experience of Exchange 2010 / 13 in large organizations including planning, designing, implementation and setup of Microsoft Exchange infrastructure
â¢The candidate should be available for 24x7 operations and âon callâ based on business requirement
â¢Ability to manage and coordinate with strategic vendors and / or support providers
â¢Participate in weekend maintenance activities, as required
â¢Position is expansive and additional responsibilities and activities may be added, such as inter-continental travel
Ideally, you'll also have
â¢Active Directory, AD RMS, PKI
â¢ASP.Net development skills
â¢IronPort appliance gateway and security technologies within Exchange
â¢Internet security solutions
â¢Backup, High Availability, Disaster Recovery and Site Resilience
â¢Unified Messaging setup and administration
â¢Server & SAN sizing, Anti - virus, Anti - spam Gateway solutions
â¢Setting up / maintaining Remote access tools - OWA, Outlook Anywhere & ActiveSync etc
To qualify for the role, you must have
â¢A Bachelor's degree in a related discipline, or equivalent work experience; an advanced degree in Computer Science preferred
148;with a thorough understanding of its design and architecture
â¢2 or more years of hands-on experience with Microsoft Exchange Server 2010âinstalling, configuring, and troubleshooting, with a thorough understanding of its design and architecture
â¢Solid experience working with Exchange 2013
â¢Candidate must be MCITP / MCTS for Exchange 2010 and evidently working toward MSCE for Exchange 2010
â¢Must be willing to be assigned in McKinley West, Taguig City
What we look for
We look for high performers, who consistently deliver quality work while continually looking for ways to improve. We want you to have a clear sense of personal and professional accountability, and know how to build relationships by doing the right thing.
We look for people who demonstrate drive, vision and determination and are passionate about helping our clients achieve their goals.
We want people who understand the challenges of working in a professional services environment, and are focused on achieving and delivering the best for our clients.