Email and Voice Support Agent, Japanese (Manila)
One Contact Center
Ortigas, Pasig City, Metro Manila/NCR, Philippines
6d ago

A World of New Opportunities Awaits you at ONE Contact Center!

Who We Are

OCC is a U.S. based full service business process outsource (BPO) company with operations in Manila, Philippines. We've been in business since the year 2000 and specialize in customer service and support services for our clients.

It is our goal to surpass our client's expectations by attracting, developing and motivating a diverse workforce whose goal is to provide efficient & outstanding service, problem resolution, and cost-

effective support services.

What We Offer

At OCC we train our agents to represent our clients and their customers with pride and integrity. Our comprehensive training and quality control programs ensure we answer your customer's inquiries to your exact specifications.

Our agents will have all of your system and / or product knowledge to consistently deliver an exceptional customer service experience.

JAPANESE EMAIL SUPPORT REPRESENTATIVES

Email support saves customers from the frustration associated when making phone calls, figuring out which keys to press, and the long wait time just to speak with a representative.

No wonder more and more companies are turning their backs from phone support and into this type of medium. However, superb customer service takes more than just using this technology.

Non voice representatives greatly contribute to the level of satisfaction felt by customers.

REQUIREMENTS

  • At least 18 years of age
  • Fluency in Hiragana, Katakana and Kanji (business email professional literacy)
  • Strong reading comprehension and analytical skills
  • Willing to work on holidays and weekends
  • Tech savvy; email knowledge is a plus
  • For further inquiries you may also contact us at 661-3899, send an SMS to (GLOBE) : 0917-346-2158 or (SMART) : 0908-943-5258

    Or visit us at :

    33rd floor, Antel Global Building Dona Julia Vargas Avenue Ortigas, Pasig City (the building is next to One Corporate Center which is situated in the corner of Julia Vargas avenue and Meralco Avenue in Pasig City)

    Please bring 1 resume and valid ID for the building pass)

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