Customer Care Executive | Makati | 5
Hunter's Hub Inc.
Makati, PH
10h ago
source : Bossjob
  • Responsible for providing end to end customer servicing to Customers using different communication channels either Voice, Email, Facebook or Live Chat.
  • Address queries on policy, billing and payment
  • Address queries on claims filing and status.
  • Resolve requests and complaints.
  • Facilitate endorsement request form customer or distributor.
  • Escalation of customer complaints to Tier 2 or Team Lead. c
  • Escalate real-time issues for top call drivers that are out of the ordinary.
  • Promote Company's Self Service options.
  • Address distributor inquiries on transaction status & aftersales process
  • Roles and Responsibilities :

  • Customer Handling
  • o Educate customers and answer queries on products, processes, and policy information, etc.

    o Educate customers on the use of Company's Self service Options

    o Educate customer on the requirements of claim documents and claims status.

    o Provide extra mile actions to provide delightful customer experience whenever possible

  • Service Fulfillment
  • o Update customers on status of transactions & request.

    o Creation of case requests for modification whether it’s new or follow-up.

    o Advice on requirements, processes, and SLA.

  • Complaints Management
  • o Provide resolution to soft customer complaints.

    o Endorse to Team Leader overseeing complaints lodged until resolved

  • At least 2 years experience in a Customer Service function
  • Exposure in the banking / insurance industry is a plus
  • Has experience using multiple / non-traditional channels in customer servicing (chat, new media)
  • Excellent communication skills (active listening, verbal, and written)
  • Proficient in English and Filipino language (grammar) and can express thoughts clearly
  • Dependable
  • Flexible and open to change
  • A good team player
  • Problem Solver, Dynamic and able to multi-task
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