Bold Business
Manila, Bicol Region, PH
5d ago
source : WHATJOBS

We are looking to hire a SAP Tech Support to join our team and who is excited to work from home (100% remote).

Why we think this job is great :

It’s a remote full-time, 100% remote position where you’ll work from home

You’ll have clear goals and the training resources you need to deliver. How you execute and deliver is up to you

Duties and Responsibilities

Ability to engage with clients and understand their requirements and issues.

Investigation and resolution of support issues.

Responding to and resolving functional support queries within agreed time limits. Problem analysis, investigation work, and following instructions to repair a fault.

Classification, management, and escalation of support issues.

To carry out other support duties that may be required.

To attend training to develop appropriate knowledge and skills.

Qualifications :

Holds a degree, preferably in Computer Science or Information Systems, or has equivalent relevant work experience.

1-3 years of experience working in application support (SAP®, Salesforce™) and using ServiceNow™ as an ITSM tool.

Ability to communicate effectively with partners in IT and in customer service organizations.

Ability to work in a globally distributed team environment, liaising with on-site teams and customers.

TIL foundation certified or experienced working in an ITIL environment.

Flexibility in working hours.

Skills Specialization : Tech & Helpdesk Support.

About Us

Bold Business is a remote-first, global outsourced-solutions company with over $7B in service solutions over the past 25 years.

Our international team helps the world’s leading companies transform their ideas into bold impacts. From Fortune 500 organizations looking to reduce operational costs by 40%-60% to fast-growth startups looking to scale, we work behind the scenes and empower companies to do more for less.

If you like to move fast and have a bias for action, you’ll fit right into our fast-paced, results-based environment. We’re a 100% remote / virtual team environment where you can work from wherever you are.

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