Branch Channel Manager (Antique)BuenavistaAbout Security BankWe are the Philippines’ largest independent bank, having won countless awards over the years, including one of Euromoney's most prestigious industry awards in 2021 Best Bank in the Philippines.
We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, BetterBankinghas become the gold standard in improving the banking lives of millions of Filipinos.
But we’re far from done.In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The RoleAs aBranch Channel Manager, you will supervise the overall daily operations, administration, and control in the Branches by ensuring prompt and efficient service delivery in support of marketing activities.
The BCM is responsible for the branch’s overall adherence to prescribed banking regulations, internal policies, procedures, and service standards.
How you will contributeMonitors overall operations of the branches in all channels of service distribution through effective guidance and supervision to ensure that service standards are consistently metScreens and interviews prospective clients prior to on-boarding in accordance with the Bank’s KYC manual to determine the acceptability of the client and legitimacy of the purpose of account opening and pre-opening documentary requirementsBuilds customer loyalty, patronage, and satisfaction by assisting the Business Manager in executing in-branch sales activities, selling alternative channels, cross-selling bank products, and promptly attending to customer inquiries and complaints to expand the client base, maximize profitability, and achieve an ideal customer retention rateMonitors proper handling of the vault and safe combinations, keys, and system passwords using the prescribed table of keys and combinations for branches and bank policy on password confidentiality to safeguard and strengthen security over bank assets and systemsDiscusses and coaches channel employees on relevant regulations, bulletins, policies, and procedures using the knowledge base, Manual of Regulations for Bank (MORB), and other references during operations clinics, morning huddles, and similar programs to achieve continuous improvement in operational knowledgeWhat we’re looking forGraduate of any Bachelor’s Degree in Business Management, Commerce, Finance, Banking, or in any related fieldMust have a minimum of 3 years of Branch Banking Operations at a supervisory levelMust have a knowledge of general banking laws and regulations, branch management, and people management, and a background in sales-related activitiesMust have the ability to communicate effectively, elicit teamwork and commitment, and strike a balance between productivity, compliance, and profitabilityperm identitydevices