Workforce Reports Analyst (Rotating Shift)
24/7 CUSTOMER
Ortigas, Philippines
11h ago

Job Description

  • This position is responsible for collating, creating & distributing the Company’s Operational Metrics, as well as maintaining all relevant reporting databases.
  • Metrics will include : call handling , effective and efficiency, quality, client data and other related operations measures.
  • Subject will also be the First Point of Contact for all reporting concerns

    Skills Required

  • Assist in action planning through tracking and monitoring of continuous improvement measures arising from top drivers, pareto analyses, root cause analyses on a enterprise-wide level
  • Assists in Operational & Support Audits
  • Generate, collate and provide meaningful analyses and reporting of recruiting performance metrics and issues them out on a timely manner to appropriate channels and recipients
  • Lead in the preparation and consolidation of all management reports
  • Minimum Qualifications

  • Bachelor degree. Graduate degree preferred
  • Preferably with at least 6 months experience in call center analysis work and reporting including agent performance metrics, site performance metrics and workforce management related data
  • Basic technical knowledge
  • Comprehensive understanding of business reporting activities and processes
  • Ability to design, build and roll out sophisticated financial models and templates
  • Must be proficient in Microsoft Office programs
  • Willing to assigned in Makati
  • Apply
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