Senior Analyst, IT Operations, Enterprise Computing
4d ago


  • With this role of Senior Analyst, IT Operations Enterprise Computing, you will support the cloud infrastructure as an infrastructure system engineer administering servers and cloud platforms, not limited to Microsoft products.
  • Technology expert in Microsoft platforms and servers, SQL, Linux, VMware, HyperV, Network.
  • Be a key member of the follow-the-sun support team ensuring service operation excellence around the globe for the Enterprise Computing managed services, infrastructure and platforms, be accountable for the APAC time zone and scope.
  • You will be securing service operation excellence by executing both preventive and corrective maintenances for security patches and upgrades works.
  • You will engage with product owners and or vendors, solution managers, IT architects, to understand complex architecture and business requirements in order to successfully deploy and deliver, plan and execute any migration workload or support and secure any associated IT infrastucture on Microsoft Azure (ARM).
  • Ensure proper unit testing, prepare environments for onboarding on the new platform, properly manage user acceptance testing (UAT) and cutover plans.
  • You will write technical documentation that will be leveraged for support by the Enterprise Computing team.You will be responsible for enhancement of technical debt based on the current and future-state roadmap and provide ongoing input for improvement opportunities and cost saving.
  • You will act as regional supervisor and ensure IT footprint optimization and consolidation as well as cost reduction everywhere possible.
  • In dealing with end-users on support, excellent communication skills, customer mindset are a must.
  • In this role you can expect after-hour meetings and or maintenance tasks (as needed).
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